Meet Our Staff

Kim Prout

Kim Prout

Sales Manager
50 Reviews
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Amanda Majorie

Amanda Majorie

Service Advisor
33 Reviews
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James Gibson

James Gibson

General Manager
32 Reviews
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Devin Johnson

Devin Johnson

Service Advisor
24 Reviews
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Michael Vincent

Michael Vincent

Sales and Leasing Consultant
17 Reviews
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Aaliyah Chopin

Aaliyah Chopin

Sales and Leasing Consultant
12 Reviews
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Mike Lombardino

Mike Lombardino

Service Manager
12 Reviews
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Malcom Bridges

Malcom Bridges

Sales and Leasing Consultant
11 Reviews
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Daniel Smith

Daniel Smith

Sales Consultant
9 Reviews
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Ashton Allen

Ashton Allen

Sales and Leasing Consultant
8 Reviews
View Bio
Kim Prout

Kim Prout

Sales Manager
Recent Reviews

Nov 07, 2020

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Kim Prout and Ashton Allen are my top guys! They are...

Kim Prout and Ashton Allen are my top guys! They are very professional and friendly! Kim sold me a Volkswagen Passat back in 2018 and Ashton helped me this year with services. I highly recommend shopping for a new car at Ray Brandt Volkswagen!

Nov 02, 2020

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They started out nice then would not help solve the...

They started out nice then would not help solve the problem had to go back a second time and sat and waited for hours. Not helpful. Lost a sale as Iwas going to buy a new vehicle.

Oct 26, 2020

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Michael Vincent and Kim Prout are great guys they knows...

Michael Vincent and Kim Prout are great guys they knows how to make you feel relax and at home, I recommend these two anytime, they are very patient as well.

Oct 09, 2020

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Very kind and warm caring people. They walked me through...

Very kind and warm caring people. They walked me through every step and listened to what I wanted. Just like family👍🙏 Very satisfying experience. TY

Oct 09, 2020

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They really worked with me and what I wanted!! The...

They really worked with me and what I wanted!! The financial team really worked and explained everything to me. I didn’t have to wait along time for answers.

Oct 05, 2020

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Didn’t have my 1st or 2nd choice of exterior color, so I...

Didn’t have my 1st or 2nd choice of exterior color, so I went with my 3rd choice. That’s the reason I didn’t give 5 stars.

Sep 25, 2020

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Thanks Dan for working with me for 2 weeks before you...

Thanks Dan for working with me for 2 weeks before you found what I was looking for. See the Man Dan. He is the best

Sep 20, 2020

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I always have a great customer experience at Ray Brandt...

I always have a great customer experience at Ray Brandt VW. I am treated with respect and priority as a valued customer. Great job to the whole team.

Sep 16, 2020

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The GM James was great, he went above and beyond. I will...

The GM James was great, he went above and beyond. I will be a long term client! Malcolm was very helpful too! Thank you all!!!!

Sep 01, 2020

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Great experience. Everyone was super helpful and...

Great experience. Everyone was super helpful and knowledgeable about the product. The process was efficient and transparent. I would buy from them again. Thanks guys

Sep 01, 2020

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I went in knowing my limits and determined in what I was...

I went in knowing my limits and determined in what I was looking for. From the moment I walked in, Malcolm and James were more than accommodating. At no time did they make me feel pressured, and Malcolm went above and beyond to help me find exactly what I had come in for. James was able to work his magic and crunched some numbers to get me into the vehicle I never dreamed would be possible. Every encounter with the team at Ray Brandt Volkswagen is always a positive and pleasant experience.

Aug 17, 2020

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Visited the Service Department for a repair to my Tiguan....

Visited the Service Department for a repair to my Tiguan. Amanda was very courteous and provided a realistic expectation of how long the repair would take. I also had an opportunity to meet the GM of the store (James). I will use Ray Brandt VW again for sure!

Jul 31, 2020

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Very friendly environment and staff. Salesman showed a...

Very friendly environment and staff. Salesman showed a variety options and didn't mind the bad weather! I had a wonderful experience and will suggest this dealership to others.

Jul 22, 2020

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My experience with Ray Brandt's Volkswagen was a 5 star...

My experience with Ray Brandt's Volkswagen was a 5 star experience my salesman was knowledgeable about what I wanted which made the process smooth from beginning to end

Jul 10, 2020

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Excellent service wonderful people work at ray Brandt...

Excellent service wonderful people work at ray Brandt Volkswagen and will recommend to everyone I know. The mechanics do their jobs well and always inspect everything on my vehicle

Jun 19, 2020

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Absolutely AMAZING! James and Daniel Smith went above and...

Absolutely AMAZING! James and Daniel Smith went above and beyond to make sure I got my dream car! James searched near and far to make sure I received everything I wanted in this car. He checked at locations world wide to make sure I didn’t settle for anything less than what I dreamed of. Daniel never left my side and stayed until my deal was signed sealed and delivered. He checked in early and stayed late to ensure I was completed satisfied. I received great deals on my purchase and when I drove off I felt like family. I highly recommend Ray Brandt VOLKSWAGON on Lapalco. With James as the leader this dealership will go far. James and Daniel are a huge asset to this business being a success! Thanks for everything!

Jun 16, 2020

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I went in looking for a different auto Aaliyah showed me...

I went in looking for a different auto Aaliyah showed me the Atlas went for a test drive drove great, made it back to the dealer I told her only thing was wrong it didn't have a sunroof she went and got one with a sunroof. Road tested and fell in love with it and purchased it. She was very professional I highly recommend Aaliyah to and one looking for an automobile. Love my Atlas Cross Sport. Thank you Aaliyah

Jun 12, 2020

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Love,love,love the customer service!! Very professional!!...

Love,love,love the customer service!! Very professional!! Made my experience very stress free.. My wife and I love our Atlas and appreciate the sales teams hard work

Jun 04, 2020

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I was very pleased with the service I received. The...

I was very pleased with the service I received. The salesman was knowledgeable and patient. Daniel Smith, salesmen was professional and patient. This was our 2nd time doing business with the dealership, both times were good service.

Jun 04, 2020

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I had such a great experience purchasing my new car. I...

I had such a great experience purchasing my new car. I felt cared for and listened to without pressure. I’d recommend Mr. Smith and his team to anyone!

May 11, 2020

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Great business men ! Thanks so much for all the work you...

Great business men ! Thanks so much for all the work you guys put in for me ... I will definitely recommend others to this dealership... thanks so much !

May 09, 2020

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Great customer service! Mr. Gibson took care of all my...

Great customer service! Mr. Gibson took care of all my needs. Mr.Kim was also very nice and helpful. Would recommend to anyone interested in purchasing a vehicle.

May 09, 2020

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Today was my first day Actually purchasing a car from a...

Today was my first day Actually purchasing a car from a lot and James and his team work tremendously to help me find the perfect car that fits me thank you very much and I will recommend going to see these guys they are very professional

May 09, 2020

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Great services they explained and gave Ud different...

Great services they explained and gave Ud different financial options , which we really appreciated. to be able to purchase our new automobile. Thank you all for the service.

May 06, 2020

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This was the best auto purchasing experience I’ve had. It...

This was the best auto purchasing experience I’ve had. It was so good, we bought 2 vehicles, and will definitely visit Ray Brandt Volkswagen again.

May 03, 2020

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Everybody was friendly and helpful. The Sales lady was...

Everybody was friendly and helpful. The Sales lady was instrumental in putting me behind the wheel of the car I wanted by making it happen

Apr 30, 2020

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Great experience, great deal, great car. I will...

Great experience, great deal, great car. I will definitely buy with them again. Everyone was very friendly and helpful. I would recommend them to anyone looking to purchase a volkswagen.

Apr 24, 2020

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We had a great experience at the dealership on Saturday....

We had a great experience at the dealership on Saturday. All of our questions were answered and we didn’t feel pressured when leasing our 2 new vehicles.

Apr 24, 2020

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The sales and management team were very helpful and...

The sales and management team were very helpful and patient with my wife and myself. I appreciate everything and will be back in the future. Thanks

Apr 20, 2020

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Very professional,polite, comfortable just awesome!...

Very professional,polite, comfortable just awesome! Timely immediate attention service lady I think her name Amanda I will return in the future, I will share my experience with everyone

Apr 07, 2020

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The staff was very accommodating during these strange...

The staff was very accommodating during these strange times. They allowed me to purchase my car over the phone and delivered it to me at work! The purchase experience was very smooth compared to my previous car buying experiences and i would recommend ray Brandt to anyone.

Apr 07, 2020

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Really liked the way everybodty was so nice. Never know...

Really liked the way everybodty was so nice. Never know how nice people could be. In times like these we should all pull together like family. Well that's the way I felt at the dealership. Thanks!!#

Mar 27, 2020

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headlight out

went in to get my headlight fixed. the 2 people i dealt with were very nice and i was in and out quickly. 2nd time i've been here and both times i was satisfied.

Feb 03, 2020

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Kim Prout was awesome.. Very knowledgeable and...

Kim Prout was awesome.. Very knowledgeable and professional. Mark sales manager was great too! I’m so in love with my 2020 Tiguan R line!! It’s such an awesome vehicle ❤️❤️❤️

Jan 21, 2020

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GREAT service

Easiest car buying experience, ever! I would highly recommend anyone to visit this dealership. Kim worked quickly and efficiently to get us the deal and vehicle we wanted.

Jan 14, 2020

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this was one of the best car buying experiences. We were...

this was one of the best car buying experiences. We were in and out in about two hours. Brandon our salesperson was great at getting the numbers to where we wanted to be! I will certainly recommend this dealership!

Dec 09, 2019

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Great Customer service

Everyone made it simple and easy to purchase my new vehicle.Kim was a great sales person who explained everything in detail about my car. Thanks VW for great cuatomer service.!!!!!

Nov 27, 2019

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Great and efficient staff

We are a Volkswagen family and Kim came highly recommended and it was a great experience. Very informative and went above and beyond to cater to our needs. Great staff.

Nov 09, 2019

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Feel that the finance guy Mr. Kim really knows his job.

Mr. Kim in the financial department is the best at what he does. Made me feel very comfortable about what I was buying an he’s very knowledgeable about his work. Thank you Volkswagen for such great team at your Harvey location.

Oct 15, 2019

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VW Tiguan Owner

My sales person Ashton Allen did a great job. I would definitely purchase my next vehicle from Ray Brant voltswagen. You can't beat the warranty 6 year or 72k miles bumper to bumper

Sep 18, 2019

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New car purchase

Excellent Service !! Staff were polite and accommodating. I would recommend Ray Brandt Volkswagen Westbank to family and friends. They are sure to have a similar experience.

Sep 02, 2019

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Kim,Ashton and Mauricio

Excellent Service throughout your facility, KIM WAS AMAZING AND SO WAS ASHTON.. I had the pleasure to meet Mr Mauricio and he was so professional and AWESOME, VERY HELPFUL AND ACCOMMODATING... I PROMISE INWILL BUY AGAIN FROM VW.. I purchased a beetle for my teenage daughter from VW in Kenner I was not too pleased with the service and swore I would never buy VW again. Well I’m glade Kim reaches out to me via phone. He was very nice so I decided to send my daughter in and I went after her, Kim is very helpful and so is Mauricio. Ashton was so sweet and we were even impressed with the finance lady. The whole team was OUTSTANDING, I will buy again and recommend y’all to all my friends. THANKS FOR ALL YALL DO!!!!

Aug 26, 2019

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Hassle free

Maurico, Kim, and Byron were professional and treated us like family. There was no hassle in pricing and signing up was easy. The sales department

Jul 31, 2019

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Very helpful!

Kim at Ray Brandt was so helpful and the finance dept exceeded my expectations. I was in a hurry the day I stopped by and they got me out with a new car in a very timely manner.

Jul 28, 2019

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Great salesman and a great vehicle.

I bought an Atlas and I love it. My salesman, Kim Prout, answered all my questions and helped me find the car of my dreams. He was awesome.

Jul 12, 2019

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EXCELLENT EXPERIENCE!!!!

I HAVE PURCHASED SEVERAL VEHICLES BUT I HAVE NEVER HAD AN EXPERIENCE LIKE I DID AT RAY BRANDT VW. KIM, MAURICIO, BYRON, AND JOEY ALL CAME TOGETHER TO GIVE ME A VIP EXPERIENCE. THEY VALUED MY TIME AND MADE SURE I WAS IN AND OUT. THE VEHICLE THAT WE DISCUSSED WAS READY FOR DELIVERY WHEN I ARRIVED... THERE WERE SEVERAL PEOPLE PURCHASING VEHICLES, BUT IT FELT LIKE I WAS THE ONLY ONE THERE. I WILL DEFINITELY RECOMMEND THIS DEALERSHIP TO ALL FAMILY AND FRIENDS!

Jun 10, 2019

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Great 1st time buy!

I had been looking at the Volkswagen Tiguan but didn't really know anything about the vehicle itself or Volkswagen for that matter. I was referred to Kim and I am so thankful! My friends told me horror stories about when they went car shopping and I almost dreaded it. But dealing with Kim and the other guys at Ray Brandt Volkswagen was amazing! Everyone was super friendly and helpful. Every question we had was answered and if an answer wasn't known, it was definitely found out for us. It was a pleasure to work with Kim and his team. They made my first big girl purchase seamless!

Jun 07, 2019

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Great place for your car

This dealership has great and caring people who want to help you and help take car of your car. your car will like being brought here.

Jun 06, 2019

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Great service

Had a wonderful experience at the Ray Brandt Volkswagen Dealership. Exceptional professionalism and courtesy with everyone who is employed there. Service was performed as expected and charges were clear and work performed was explained thorough. Would highly recommend any V-dub customer's to come here at Ray Brandt Volkswagen for your service needs.

May 09, 2019

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Great people to deal with

From the sales to the service dept with Amanda everything was great. I have dealt with the service dept and was taken care of professionally.

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Amanda Majorie

Amanda Majorie

Service Advisor
Recent Reviews

Nov 26, 2020

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Had Passat towed from a auto transport carrier after ECU...

Had Passat towed from a auto transport carrier after ECU was toasted by jumping battery. Brandt service took care of the problems & got the car back to me.

Nov 18, 2020

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Overall experience was good however I would have...

Overall experience was good however I would have appreciated a phone call that my car would have to be held over to the next day.

Nov 12, 2020

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Amanda was wonderful. She got me in and out faster than I...

Amanda was wonderful. She got me in and out faster than I expected. The service technician came out to discuss the repairs and recommendations with me.

Nov 06, 2020

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Amanda Majorie makes every visit to the service...

Amanda Majorie makes every visit to the service department seamless! She is very knowledgeable about the cars. She works diligently to satisfy the customers by providing fast and friendly service.

Oct 29, 2020

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I don't have any specific comments (good, bad or...

I don't have any specific comments (good, bad or otherwise). My time there was spent working while they worked on my vehicle. The internet connection could be better.

Oct 26, 2020

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This is the best place Price is good ,friendly service. I...

This is the best place Price is good ,friendly service. I will definitely recommend this place. They are way better then Walker VW sorry had to say it 😊

Oct 25, 2020

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Very nice service until I bought a car. The lady on the...

Very nice service until I bought a car. The lady on the phone was very rude and didn’t care that I had my car towed for days. Manager was also very belligerent. Surprised at the level of service from a reputable company like VW. Protect the brand and your customers please.

Oct 23, 2020

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The staff is great Kim Prout, Amanda, and Devin very...

The staff is great Kim Prout, Amanda, and Devin very professional and helpful. They work diligently to satisfy the customers by providing service in a timely manner.

Sep 29, 2020

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Good service, will return for more needed service of an...

Good service, will return for more needed service of an older car. I do however wish there were more models to walk around and look at while waiting. You never know.

Sep 26, 2020

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Fabulous customer service!! Mike,Devin and Amanda was...

Fabulous customer service!! Mike,Devin and Amanda was Amazing. Wait time was unexpected. Car was taken good care of. And i was explain very well about everything that needed too be done with my car! Thanks Devin for your great customer service.

Sep 22, 2020

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Amanda was GREAT. I will definitely go back. No long...

Amanda was GREAT. I will definitely go back. No long wait, clean waiting area, modern showroom. No pushy upselling like at the other VW Dealership in my area.

Sep 20, 2020

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I always have a great customer experience at Ray Brandt...

I always have a great customer experience at Ray Brandt VW. I am treated with respect and priority as a valued customer. Great job to the whole team.

Sep 18, 2020

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Excellent Service Mgr and services conducted. All...

Excellent Service Mgr and services conducted. All warranty and recall work fixed per Service Mgr. Work conducted timely and completed sooner than expected. Was quite happy

Sep 15, 2020

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I was super upset about my car leaving me stranded after...

I was super upset about my car leaving me stranded after just purchasing it. Amanda made sure she got is in quickly and assured me it would all get taken care of. About 3 hours later, I was sure she was calling to give me an update, but she was letting me know I was all done and ready to go. I was very pleased with how quickly it was all done.

Sep 01, 2020

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Quick and professional service. I booked service online,...

Quick and professional service. I booked service online, which was very easy. Was also able to take advantage of a discount for the service needed online. I waited and my vehicle was done in an hour. Service professionals were very professional.

Aug 27, 2020

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This dealership is always ready and accommodating with...

This dealership is always ready and accommodating with quick service upon arrival. Amanda and the team ALWAYS show professionalism - hospitality & impeccable service. They Truly treat you like "Family" Thank you for all you do - you are Appreciated!!!!!

Aug 21, 2020

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Service personnel are friendly and very thorough. They...

Service personnel are friendly and very thorough. They are not only efficient but swift and complete service in a timely manner. The dealership has a comfortable waiting area

Aug 19, 2020

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The service was very fast. The service department...

The service was very fast. The service department communicated what was going on and what the game plan was. Very nice and friendly staff. Add everything was covered under my warranty so no charge!

Aug 17, 2020

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Visited the Service Department for a repair to my Tiguan....

Visited the Service Department for a repair to my Tiguan. Amanda was very courteous and provided a realistic expectation of how long the repair would take. I also had an opportunity to meet the GM of the store (James). I will use Ray Brandt VW again for sure!

Aug 08, 2020

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Always Excellent Service

Best VW service in Louisiana. Always informative, kind and trustworthy. Can’t remember the parts person’s nice, but he was helpful, as well as the other service person who helped me find the Pelicans game while I waited. (Although would've been better with a W) Thank you!

Aug 04, 2020

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I did have an appointment but due to Covid-19 the wait...

I did have an appointment but due to Covid-19 the wait was going to be too long. Was able to reschedule and only had to wait an hour.

Jul 29, 2020

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Everyone here works together as a team! I was in an out!...

Everyone here works together as a team! I was in an out! Amanda and the rest of the staff are AMAZING To work with! Thank you!

Jul 29, 2020

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I was very pleased with the service I received on my...

I was very pleased with the service I received on my vehicle. I brought it in for the airbag recall and was informed that there were two other recalls of which I was unaware. Your team promptly took care of all issues and I was on my way in short order.

Jul 16, 2020

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Great service and a nice staff

As usual, my visit was quick and comfortable. I will always bring my car to your location. The staff is extremely helpful and I was very happy to see the woman who has helped me the last three times I have brought my car in.

Jul 15, 2020

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i believe her name was Amanda( small framed white lady)...

i believe her name was Amanda( small framed white lady) she sits at the first desk when you walk in side door she was fantastic. Very friendly and extremely helpful. Great asset to the company.

Jul 15, 2020

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I am always greeted quickly and professionally. I get an...

I am always greeted quickly and professionally. I get an estimated time for completion and the cost of services needed. The waiting are is clean and bright.

Jul 10, 2020

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Excellent service wonderful people work at ray Brandt...

Excellent service wonderful people work at ray Brandt Volkswagen and will recommend to everyone I know. The mechanics do their jobs well and always inspect everything on my vehicle

Jul 07, 2020

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I never have an issue when I bring my car in for service....

I never have an issue when I bring my car in for service. It is always returned to me in better condition than when I dropped it off. Amanda is great.

Jul 01, 2020

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Staff are always pleasant, service is quick and...

Staff are always pleasant, service is quick and efficient. Easy to make appointments and you don’t have to wait around. Quality, efficient service with great customer service

Jul 01, 2020

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Customer service has been very bad since it’s been under...

Customer service has been very bad since it’s been under new management in the service department. Will drive elsewhere for better service. I live on Westbank will drive to Metairie from now on. Amanda is very rude.

Jun 28, 2020

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A problem with motion detector

Amanda was very helpful and courteous and resolved issues quickly. Repairs were documented in bill as well as what was done to remedy all repairs.

Jun 27, 2020

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I can’t say enough about the service we have always...

I can’t say enough about the service we have always received from the service department. There has never been an issue. We have to drive from the country and sometimes wait 2-3 hours in the reception area which is comfortable for relaxing or conducting business. Thank you to the reception service personnel and mechanics.

Jun 27, 2020

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Amanda makes every visit enjoyable.She is always willing...

Amanda makes every visit enjoyable.She is always willing to help me get in and out, in a timely manner. She also scheduling my service appointments a breeze.

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James Gibson

James Gibson

General Manager
Recent Reviews

Nov 18, 2020

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I’m Beyond Happy Feeling so Blessed Thank you so much I...

I’m Beyond Happy Feeling so Blessed Thank you so much I really appreciated it James Gibson was awesome Thank you again for everything Feeling Blessed

Nov 02, 2020

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They started out nice then would not help solve the...

They started out nice then would not help solve the problem had to go back a second time and sat and waited for hours. Not helpful. Lost a sale as Iwas going to buy a new vehicle.

Oct 09, 2020

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Very kind and warm caring people. They walked me through...

Very kind and warm caring people. They walked me through every step and listened to what I wanted. Just like family👍🙏 Very satisfying experience. TY

Oct 09, 2020

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They really worked with me and what I wanted!! The...

They really worked with me and what I wanted!! The financial team really worked and explained everything to me. I didn’t have to wait along time for answers.

Oct 05, 2020

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Didn’t have my 1st or 2nd choice of exterior color, so I...

Didn’t have my 1st or 2nd choice of exterior color, so I went with my 3rd choice. That’s the reason I didn’t give 5 stars.

Sep 25, 2020

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Thanks Dan for working with me for 2 weeks before you...

Thanks Dan for working with me for 2 weeks before you found what I was looking for. See the Man Dan. He is the best

Sep 20, 2020

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I always have a great customer experience at Ray Brandt...

I always have a great customer experience at Ray Brandt VW. I am treated with respect and priority as a valued customer. Great job to the whole team.

Sep 16, 2020

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The GM James was great, he went above and beyond. I will...

The GM James was great, he went above and beyond. I will be a long term client! Malcolm was very helpful too! Thank you all!!!!

Sep 01, 2020

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Great experience. Everyone was super helpful and...

Great experience. Everyone was super helpful and knowledgeable about the product. The process was efficient and transparent. I would buy from them again. Thanks guys

Sep 01, 2020

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I went in knowing my limits and determined in what I was...

I went in knowing my limits and determined in what I was looking for. From the moment I walked in, Malcolm and James were more than accommodating. At no time did they make me feel pressured, and Malcolm went above and beyond to help me find exactly what I had come in for. James was able to work his magic and crunched some numbers to get me into the vehicle I never dreamed would be possible. Every encounter with the team at Ray Brandt Volkswagen is always a positive and pleasant experience.

Aug 17, 2020

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Visited the Service Department for a repair to my Tiguan....

Visited the Service Department for a repair to my Tiguan. Amanda was very courteous and provided a realistic expectation of how long the repair would take. I also had an opportunity to meet the GM of the store (James). I will use Ray Brandt VW again for sure!

Aug 07, 2020

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Very professional and knowledgeable. Everyone me feel...

Very professional and knowledgeable. Everyone me feel very comfortable with my first vehicle purchase. I would definitely recommend this location to my friends. Great service!

Jul 31, 2020

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Very friendly environment and staff. Salesman showed a...

Very friendly environment and staff. Salesman showed a variety options and didn't mind the bad weather! I had a wonderful experience and will suggest this dealership to others.

Jul 22, 2020

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My experience with Ray Brandt's Volkswagen was a 5 star...

My experience with Ray Brandt's Volkswagen was a 5 star experience my salesman was knowledgeable about what I wanted which made the process smooth from beginning to end

Jul 10, 2020

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Excellent service wonderful people work at ray Brandt...

Excellent service wonderful people work at ray Brandt Volkswagen and will recommend to everyone I know. The mechanics do their jobs well and always inspect everything on my vehicle

Jun 19, 2020

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Absolutely AMAZING! James and Daniel Smith went above and...

Absolutely AMAZING! James and Daniel Smith went above and beyond to make sure I got my dream car! James searched near and far to make sure I received everything I wanted in this car. He checked at locations world wide to make sure I didn’t settle for anything less than what I dreamed of. Daniel never left my side and stayed until my deal was signed sealed and delivered. He checked in early and stayed late to ensure I was completed satisfied. I received great deals on my purchase and when I drove off I felt like family. I highly recommend Ray Brandt VOLKSWAGON on Lapalco. With James as the leader this dealership will go far. James and Daniel are a huge asset to this business being a success! Thanks for everything!

Jun 12, 2020

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Love,love,love the customer service!! Very professional!!...

Love,love,love the customer service!! Very professional!! Made my experience very stress free.. My wife and I love our Atlas and appreciate the sales teams hard work

May 11, 2020

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Great business men ! Thanks so much for all the work you...

Great business men ! Thanks so much for all the work you guys put in for me ... I will definitely recommend others to this dealership... thanks so much !

May 09, 2020

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Great customer service! Mr. Gibson took care of all my...

Great customer service! Mr. Gibson took care of all my needs. Mr.Kim was also very nice and helpful. Would recommend to anyone interested in purchasing a vehicle.

May 09, 2020

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Made my car shopping very easy! Came in with one thing on...

Made my car shopping very easy! Came in with one thing on my mind because I didn’t think I had plenty options but left with something that I really like! Very great team!

May 09, 2020

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Today was my first day Actually purchasing a car from a...

Today was my first day Actually purchasing a car from a lot and James and his team work tremendously to help me find the perfect car that fits me thank you very much and I will recommend going to see these guys they are very professional

May 09, 2020

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Great services they explained and gave Ud different...

Great services they explained and gave Ud different financial options , which we really appreciated. to be able to purchase our new automobile. Thank you all for the service.

May 06, 2020

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This was the best auto purchasing experience I’ve had. It...

This was the best auto purchasing experience I’ve had. It was so good, we bought 2 vehicles, and will definitely visit Ray Brandt Volkswagen again.

May 06, 2020

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EXPENSIVE

I don't know why it cost 3 times as much as the normal price to change oil. And it took nearly 6 days to get my car back and you hand to order one of the pieces. It's a car that you carry you would think that you would have the piece.

May 03, 2020

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Everybody was friendly and helpful. The Sales lady was...

Everybody was friendly and helpful. The Sales lady was instrumental in putting me behind the wheel of the car I wanted by making it happen

Apr 24, 2020

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We had a great experience at the dealership on Saturday....

We had a great experience at the dealership on Saturday. All of our questions were answered and we didn’t feel pressured when leasing our 2 new vehicles.

Apr 24, 2020

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The sales and management team were very helpful and...

The sales and management team were very helpful and patient with my wife and myself. I appreciate everything and will be back in the future. Thanks

Apr 20, 2020

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Very professional,polite, comfortable just awesome!...

Very professional,polite, comfortable just awesome! Timely immediate attention service lady I think her name Amanda I will return in the future, I will share my experience with everyone

Apr 17, 2020

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Mr James made purchasing our Tiguan painless...with...

Mr James made purchasing our Tiguan painless...with COVID-19 and the stay at home orders in place, visiting the showroom was not an option, but we negotiated numbers over the phone, and not only did Mr James get all the paperwork in order, and deliver it to our home, he also waited for us to sign the necessary docs, all of it took place with zero contact, as we delivered the papers back & forth thru our mail slot. A stellar effort by Mr James!

Apr 07, 2020

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The staff was very accommodating during these strange...

The staff was very accommodating during these strange times. They allowed me to purchase my car over the phone and delivered it to me at work! The purchase experience was very smooth compared to my previous car buying experiences and i would recommend ray Brandt to anyone.

Mar 31, 2020

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Let's work togther.

This is the second time I purchase a car from Ray Brandt VW. At first it started like a poker game, I don't like that, I am a straight shooter. But I was able to set a "Let's work together" tone and your salesman 'got me' :) Turned out to be a positive shopping experience and I felt confident to close the deal. I LOVE my Tiguan, thank you!

Mar 27, 2020

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headlight out

went in to get my headlight fixed. the 2 people i dealt with were very nice and i was in and out quickly. 2nd time i've been here and both times i was satisfied.

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Devin Johnson

Devin Johnson

Service Advisor
Recent Reviews

Nov 26, 2020

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Had Passat towed from a auto transport carrier after ECU...

Had Passat towed from a auto transport carrier after ECU was toasted by jumping battery. Brandt service took care of the problems & got the car back to me.

Nov 14, 2020

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Always helpful and friendly. Comfortable waiting area,...

Always helpful and friendly. Comfortable waiting area, honest and exceptional service. I love my VW Atlas and plan to purchase another one when my lease is up.

Nov 04, 2020

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Very friendly. Everyone in the service department was...

Very friendly. Everyone in the service department was very knowledgeable about my car. The sales rep. Was also knowledgeable about the cars on the lot.

Oct 25, 2020

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Very nice service until I bought a car. The lady on the...

Very nice service until I bought a car. The lady on the phone was very rude and didn’t care that I had my car towed for days. Manager was also very belligerent. Surprised at the level of service from a reputable company like VW. Protect the brand and your customers please.

Oct 23, 2020

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The staff is great Kim Prout, Amanda, and Devin very...

The staff is great Kim Prout, Amanda, and Devin very professional and helpful. They work diligently to satisfy the customers by providing service in a timely manner.

Oct 16, 2020

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I was greeted outside by Devin with a good morning to...

I was greeted outside by Devin with a good morning to have my car serviced. Quick and efficient so I was in and out quickly to get to work.

Sep 26, 2020

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Fabulous customer service!! Mike,Devin and Amanda was...

Fabulous customer service!! Mike,Devin and Amanda was Amazing. Wait time was unexpected. Car was taken good care of. And i was explain very well about everything that needed too be done with my car! Thanks Devin for your great customer service.

Sep 17, 2020

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Great service! I said great service and don't give the...

Great service! I said great service and don't give the customer a minimum of 25 words because it's not about the word count but the message behind it within the content. Sometimes less is best!

Sep 11, 2020

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My advisor, Devon Johnson was the most wonderful person...

My advisor, Devon Johnson was the most wonderful person you could ever work with! He is great with communication and works the best deal possible! 100/10 recommendation!

Sep 07, 2020

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Yearly service was easy and as expected. I left the car...

Yearly service was easy and as expected. I left the car at my choice. Deven greeted me and took it from there. He texted me his contact info and took it from there.

Aug 27, 2020

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This dealership is always ready and accommodating with...

This dealership is always ready and accommodating with quick service upon arrival. Amanda and the team ALWAYS show professionalism - hospitality & impeccable service. They Truly treat you like "Family" Thank you for all you do - you are Appreciated!!!!!

Aug 21, 2020

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Service personnel are friendly and very thorough. They...

Service personnel are friendly and very thorough. They are not only efficient but swift and complete service in a timely manner. The dealership has a comfortable waiting area

Aug 19, 2020

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The service was very fast. The service department...

The service was very fast. The service department communicated what was going on and what the game plan was. Very nice and friendly staff. Add everything was covered under my warranty so no charge!

Jul 30, 2020

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The service advisor was extremely cordial and...

The service advisor was extremely cordial and professional. Repairs were completed within 2 hours and my vehicle was ready for pickup. I am pleased with the outcome and having no further issues at this time. Thank you.

Jul 29, 2020

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I was very pleased with the service I received on my...

I was very pleased with the service I received on my vehicle. I brought it in for the airbag recall and was informed that there were two other recalls of which I was unaware. Your team promptly took care of all issues and I was on my way in short order.

Jul 28, 2020

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Greg & Tom

Lost a great team when you lost Greg & Tom. They really understood the value of a loyal customer and how to keep their customers coming back.

Jul 15, 2020

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I am always greeted quickly and professionally. I get an...

I am always greeted quickly and professionally. I get an estimated time for completion and the cost of services needed. The waiting are is clean and bright.

Jul 10, 2020

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Excellent service wonderful people work at ray Brandt...

Excellent service wonderful people work at ray Brandt Volkswagen and will recommend to everyone I know. The mechanics do their jobs well and always inspect everything on my vehicle

Jul 03, 2020

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Great Customer Service

Devin greeted me at my car as I drove up. I was concerned that a tire light had come on and was thinking the worst. Devin assured me that they would take care of it. The waiting room was sanitized for covid and seating was spaced. The car was completely checked out. Devin was knowledgeable and thorough and the problem was taken care of no charge to me. I was acknowledged by others making sure I was comfortable waiting and at the same time maintaining social distancing. My first volkswagen and first Ray Brandt experience. It's been 8 months and I'm loving it.

Jul 01, 2020

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Customer service has been very bad since it’s been under...

Customer service has been very bad since it’s been under new management in the service department. Will drive elsewhere for better service. I live on Westbank will drive to Metairie from now on. Amanda is very rude.

Jun 30, 2020

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A a a a a a a a a a a a a a a a a a a a a a a a a a a ...

A a a a a a a a a a a a a a a a a a a a a a a a a a a

Jun 30, 2020

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I enjoyed the ease and speed it took to get my new Atlas....

I enjoyed the ease and speed it took to get my new Atlas. Daniel my Sales person was the best. Oh and thanks for the gifts.

Jun 27, 2020

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I can’t say enough about the service we have always...

I can’t say enough about the service we have always received from the service department. There has never been an issue. We have to drive from the country and sometimes wait 2-3 hours in the reception area which is comfortable for relaxing or conducting business. Thank you to the reception service personnel and mechanics.

Jun 27, 2020

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Devin was very efficient and knowledgeable. The service...

Devin was very efficient and knowledgeable. The service was fast and reliable. Special thanks to the service dept.! My car is back to running as smooth as ever.

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Michael Vincent

Michael Vincent

Sales and Leasing Consultant
Recent Reviews

Oct 26, 2020

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Michael Vincent and Kim Prout are great guys they knows...

Michael Vincent and Kim Prout are great guys they knows how to make you feel relax and at home, I recommend these two anytime, they are very patient as well.

Oct 15, 2020

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Prompt service upon request fir a refund on service that...

Prompt service upon request fir a refund on service that took place in Canada! Volkswagen Headquarters directed us to Ray Brandtvznd they took good care of us!

Oct 09, 2020

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Very kind and warm caring people. They walked me through...

Very kind and warm caring people. They walked me through every step and listened to what I wanted. Just like family👍🙏 Very satisfying experience. TY

Sep 16, 2020

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The GM James was great, he went above and beyond. I will...

The GM James was great, he went above and beyond. I will be a long term client! Malcolm was very helpful too! Thank you all!!!!

Sep 01, 2020

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Great experience. Everyone was super helpful and...

Great experience. Everyone was super helpful and knowledgeable about the product. The process was efficient and transparent. I would buy from them again. Thanks guys

Aug 07, 2020

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Everyone at the dealership was very nice and helpful.

excellent place to buy from, Michael did an awesome job explaining the vehicle to me the test was great. any question i had he answer them for me. would recommend him to sell to my friends.

Aug 07, 2020

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Very professional and knowledgeable. Everyone me feel...

Very professional and knowledgeable. Everyone me feel very comfortable with my first vehicle purchase. I would definitely recommend this location to my friends. Great service!

Jul 22, 2020

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My experience with Ray Brandt's Volkswagen was a 5 star...

My experience with Ray Brandt's Volkswagen was a 5 star experience my salesman was knowledgeable about what I wanted which made the process smooth from beginning to end

Jul 10, 2020

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Excellent service wonderful people work at ray Brandt...

Excellent service wonderful people work at ray Brandt Volkswagen and will recommend to everyone I know. The mechanics do their jobs well and always inspect everything on my vehicle

May 20, 2020

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Well pleased .

Went for oil change and tire rotation , dealership was clean and had fresh coffee and donuts ! Work was done in a timely manner and they washed the car.

May 09, 2020

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Great services they explained and gave Ud different...

Great services they explained and gave Ud different financial options , which we really appreciated. to be able to purchase our new automobile. Thank you all for the service.

May 06, 2020

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This was the best auto purchasing experience I’ve had. It...

This was the best auto purchasing experience I’ve had. It was so good, we bought 2 vehicles, and will definitely visit Ray Brandt Volkswagen again.

Apr 24, 2020

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The sales and management team were very helpful and...

The sales and management team were very helpful and patient with my wife and myself. I appreciate everything and will be back in the future. Thanks

Apr 23, 2020

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Always Good customer service whenever I visit Volkswagen...

Always Good customer service whenever I visit Volkswagen on the West Bank. I would recommend them for all of my services in the future! Thanks

Apr 20, 2020

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Very professional,polite, comfortable just awesome!...

Very professional,polite, comfortable just awesome! Timely immediate attention service lady I think her name Amanda I will return in the future, I will share my experience with everyone

Apr 07, 2020

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Really liked the way everybodty was so nice. Never know...

Really liked the way everybodty was so nice. Never know how nice people could be. In times like these we should all pull together like family. Well that's the way I felt at the dealership. Thanks!!#

Mar 27, 2020

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headlight out

went in to get my headlight fixed. the 2 people i dealt with were very nice and i was in and out quickly. 2nd time i've been here and both times i was satisfied.

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Aaliyah Chopin

Aaliyah Chopin

Sales and Leasing Consultant
Recent Reviews

Nov 05, 2020

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They didn’t rotate my tires as I requested. So they had...

They didn’t rotate my tires as I requested. So they had to take my car and do it again and that was a lot of time wasted

Oct 15, 2020

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Prompt service upon request fir a refund on service that...

Prompt service upon request fir a refund on service that took place in Canada! Volkswagen Headquarters directed us to Ray Brandtvznd they took good care of us!

Sep 22, 2020

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Good experience, quick and seamless process. Even helped...

Good experience, quick and seamless process. Even helped us in the pouring rain. Super in love with our new purchase. Hopefully this will turn us into returning VW owners!

Sep 20, 2020

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I always have a great customer experience at Ray Brandt...

I always have a great customer experience at Ray Brandt VW. I am treated with respect and priority as a valued customer. Great job to the whole team.

Sep 01, 2020

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Great experience. Everyone was super helpful and...

Great experience. Everyone was super helpful and knowledgeable about the product. The process was efficient and transparent. I would buy from them again. Thanks guys

Jul 10, 2020

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Excellent service wonderful people work at ray Brandt...

Excellent service wonderful people work at ray Brandt Volkswagen and will recommend to everyone I know. The mechanics do their jobs well and always inspect everything on my vehicle

Jun 16, 2020

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I went in looking for a different auto Aaliyah showed me...

I went in looking for a different auto Aaliyah showed me the Atlas went for a test drive drove great, made it back to the dealer I told her only thing was wrong it didn't have a sunroof she went and got one with a sunroof. Road tested and fell in love with it and purchased it. She was very professional I highly recommend Aaliyah to and one looking for an automobile. Love my Atlas Cross Sport. Thank you Aaliyah

Mar 27, 2020

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headlight out

went in to get my headlight fixed. the 2 people i dealt with were very nice and i was in and out quickly. 2nd time i've been here and both times i was satisfied.

Nov 14, 2019

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Extremely professional!

Extremely professional. No BS. Is was not my first road time buying a new vehicle. The process was quick and fair. Would recommend this dealership to all my friends on how to be treated as a customer. No sakes pressure and no bait and switch tactics.

Aug 01, 2019

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Good customer service

Good customer service. I live in Metairie but come here for my oil change because they are thorough. Although, my recent visit on 7/30/19, I didn't receive a copy of the inspection checklist. I like to have it to make sure everything is up to date on my car.

Jun 19, 2019

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Promptness and personal attention were evident

From the promptness of scheduling the service to the exact appointment time, the employees were courteous and informative. The wait area while servicing was accommodating and the attention to detail was excellent in both the attention given to the customer and the attention to any questions rendered

Jun 06, 2019

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Ray Brandt review

Aaliyah and Kawana were both so great. Took their time and go through need to know information. Ray Brandt gave me a great deal on the trade in of my previous jeep which is what sealed the deal on me doing business with them. So far I’m very happy with the decision to get the convertible beetle.

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Mike Lombardino

Mike Lombardino

Service Manager
Recent Reviews

Nov 26, 2020

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Had Passat towed from a auto transport carrier after ECU...

Had Passat towed from a auto transport carrier after ECU was toasted by jumping battery. Brandt service took care of the problems & got the car back to me.

Oct 25, 2020

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Very nice service until I bought a car. The lady on the...

Very nice service until I bought a car. The lady on the phone was very rude and didn’t care that I had my car towed for days. Manager was also very belligerent. Surprised at the level of service from a reputable company like VW. Protect the brand and your customers please.

Sep 26, 2020

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Fabulous customer service!! Mike,Devin and Amanda was...

Fabulous customer service!! Mike,Devin and Amanda was Amazing. Wait time was unexpected. Car was taken good care of. And i was explain very well about everything that needed too be done with my car! Thanks Devin for your great customer service.

Sep 22, 2020

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Got a call from the manager , He listen to my concerns...

Got a call from the manager , He listen to my concerns an made it right . I’m Please with the out come and they will continue to get my business

Sep 19, 2020

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Not the best service I have received from you guys. The...

Not the best service I have received from you guys. The vehicle service was good, just I had a problem with the Customer Service. TY

Aug 27, 2020

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This dealership is always ready and accommodating with...

This dealership is always ready and accommodating with quick service upon arrival. Amanda and the team ALWAYS show professionalism - hospitality & impeccable service. They Truly treat you like "Family" Thank you for all you do - you are Appreciated!!!!!

Aug 21, 2020

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Service personnel are friendly and very thorough. They...

Service personnel are friendly and very thorough. They are not only efficient but swift and complete service in a timely manner. The dealership has a comfortable waiting area

Aug 06, 2020

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Excellent service department! Shout out to Robert,...

Excellent service department! Shout out to Robert, Master Technician and Mike , Service Manager for problem solving our new car issues! If we have any other car issues, we'll bring it to this VW dealership! And, we'll recommend this dealership service department to others.

Jul 29, 2020

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I was very pleased with the service I received on my...

I was very pleased with the service I received on my vehicle. I brought it in for the airbag recall and was informed that there were two other recalls of which I was unaware. Your team promptly took care of all issues and I was on my way in short order.

Jul 10, 2020

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Excellent service wonderful people work at ray Brandt...

Excellent service wonderful people work at ray Brandt Volkswagen and will recommend to everyone I know. The mechanics do their jobs well and always inspect everything on my vehicle

Jul 01, 2020

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Customer service has been very bad since it’s been under...

Customer service has been very bad since it’s been under new management in the service department. Will drive elsewhere for better service. I live on Westbank will drive to Metairie from now on. Amanda is very rude.

Jun 27, 2020

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I can’t say enough about the service we have always...

I can’t say enough about the service we have always received from the service department. There has never been an issue. We have to drive from the country and sometimes wait 2-3 hours in the reception area which is comfortable for relaxing or conducting business. Thank you to the reception service personnel and mechanics.

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Malcom Bridges

Malcom Bridges

Sales and Leasing Consultant
Recent Reviews

Nov 28, 2020

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I am beyond satisfied with my first new car purchase....

I am beyond satisfied with my first new car purchase. Malcolm was very helpful, patient & professional. He walked me through the process & answered all questions & concerns. I highly recommend a visit to see him for your next purchase.

Nov 18, 2020

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I’m Beyond Happy Feeling so Blessed Thank you so much I...

I’m Beyond Happy Feeling so Blessed Thank you so much I really appreciated it James Gibson was awesome Thank you again for everything Feeling Blessed

Oct 15, 2020

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Prompt service upon request fir a refund on service that...

Prompt service upon request fir a refund on service that took place in Canada! Volkswagen Headquarters directed us to Ray Brandtvznd they took good care of us!

Sep 22, 2020

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We had a very great time @ Ray Brandt Volkswagon...

We had a very great time @ Ray Brandt Volkswagon Dealership while shopping for our vehicle. Mr. Malcolm Bridges was very calm and easy to work. He had good patience. Again, THANKS so very much. BE BLESSED Mrs. Ada W. Parker

Sep 20, 2020

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I always have a great customer experience at Ray Brandt...

I always have a great customer experience at Ray Brandt VW. I am treated with respect and priority as a valued customer. Great job to the whole team.

Sep 20, 2020

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Malcom was very friendly and helpful! Dedicated and and a...

Malcom was very friendly and helpful! Dedicated and and a pleasure to work with. The overall experience was wonderful and glad we made the right choice!

Sep 16, 2020

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The GM James was great, he went above and beyond. I will...

The GM James was great, he went above and beyond. I will be a long term client! Malcolm was very helpful too! Thank you all!!!!

Sep 01, 2020

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Great experience. Everyone was super helpful and...

Great experience. Everyone was super helpful and knowledgeable about the product. The process was efficient and transparent. I would buy from them again. Thanks guys

Sep 01, 2020

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I went in knowing my limits and determined in what I was...

I went in knowing my limits and determined in what I was looking for. From the moment I walked in, Malcolm and James were more than accommodating. At no time did they make me feel pressured, and Malcolm went above and beyond to help me find exactly what I had come in for. James was able to work his magic and crunched some numbers to get me into the vehicle I never dreamed would be possible. Every encounter with the team at Ray Brandt Volkswagen is always a positive and pleasant experience.

Jul 10, 2020

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Excellent service wonderful people work at ray Brandt...

Excellent service wonderful people work at ray Brandt Volkswagen and will recommend to everyone I know. The mechanics do their jobs well and always inspect everything on my vehicle

Mar 27, 2020

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headlight out

went in to get my headlight fixed. the 2 people i dealt with were very nice and i was in and out quickly. 2nd time i've been here and both times i was satisfied.

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Daniel Smith

Daniel Smith

Sales Consultant
Recent Reviews

Nov 04, 2020

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Very friendly. Everyone in the service department was...

Very friendly. Everyone in the service department was very knowledgeable about my car. The sales rep. Was also knowledgeable about the cars on the lot.

Nov 02, 2020

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They started out nice then would not help solve the...

They started out nice then would not help solve the problem had to go back a second time and sat and waited for hours. Not helpful. Lost a sale as Iwas going to buy a new vehicle.

Oct 15, 2020

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Prompt service upon request fir a refund on service that...

Prompt service upon request fir a refund on service that took place in Canada! Volkswagen Headquarters directed us to Ray Brandtvznd they took good care of us!

Oct 09, 2020

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They really worked with me and what I wanted!! The...

They really worked with me and what I wanted!! The financial team really worked and explained everything to me. I didn’t have to wait along time for answers.

Sep 25, 2020

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Thanks Dan for working with me for 2 weeks before you...

Thanks Dan for working with me for 2 weeks before you found what I was looking for. See the Man Dan. He is the best

Sep 01, 2020

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Great experience. Everyone was super helpful and...

Great experience. Everyone was super helpful and knowledgeable about the product. The process was efficient and transparent. I would buy from them again. Thanks guys

Jul 31, 2020

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Very friendly environment and staff. Salesman showed a...

Very friendly environment and staff. Salesman showed a variety options and didn't mind the bad weather! I had a wonderful experience and will suggest this dealership to others.

Jul 10, 2020

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Excellent service wonderful people work at ray Brandt...

Excellent service wonderful people work at ray Brandt Volkswagen and will recommend to everyone I know. The mechanics do their jobs well and always inspect everything on my vehicle

Jun 30, 2020

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I enjoyed the ease and speed it took to get my new Atlas....

I enjoyed the ease and speed it took to get my new Atlas. Daniel my Sales person was the best. Oh and thanks for the gifts.

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Ashton Allen

Ashton Allen

Sales and Leasing Consultant
Recent Reviews

Nov 07, 2020

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Kim Prout and Ashton Allen are my top guys! They are...

Kim Prout and Ashton Allen are my top guys! They are very professional and friendly! Kim sold me a Volkswagen Passat back in 2018 and Ashton helped me this year with services. I highly recommend shopping for a new car at Ray Brandt Volkswagen!

Oct 26, 2020

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This is the best place Price is good ,friendly service. I...

This is the best place Price is good ,friendly service. I will definitely recommend this place. They are way better then Walker VW sorry had to say it 😊

Oct 15, 2020

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Prompt service upon request fir a refund on service that...

Prompt service upon request fir a refund on service that took place in Canada! Volkswagen Headquarters directed us to Ray Brandtvznd they took good care of us!

Oct 05, 2020

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Didn’t have my 1st or 2nd choice of exterior color, so I...

Didn’t have my 1st or 2nd choice of exterior color, so I went with my 3rd choice. That’s the reason I didn’t give 5 stars.

Sep 01, 2020

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Great experience. Everyone was super helpful and...

Great experience. Everyone was super helpful and knowledgeable about the product. The process was efficient and transparent. I would buy from them again. Thanks guys

Jul 10, 2020

Dealership Rating
Employee Rating

Excellent service wonderful people work at ray Brandt...

Excellent service wonderful people work at ray Brandt Volkswagen and will recommend to everyone I know. The mechanics do their jobs well and always inspect everything on my vehicle

Mar 27, 2020

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Employee Rating

headlight out

went in to get my headlight fixed. the 2 people i dealt with were very nice and i was in and out quickly. 2nd time i've been here and both times i was satisfied.

Feb 26, 2020

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Ashton Allen and Daniel Smith were very good. Daniel knew...

Ashton Allen and Daniel Smith were very good. Daniel knew exactly what I wanted and he made it happen. I will definitely be back to service my vehicle.

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    Daniel Smith

    Daniel Smith

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    Malcom Bridges

    Sales and Leasing Consultant

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    Michael Vincent

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    Ashton Allen

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    Aaliyah Chopin

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