Customer Testimonials
Amanda Majorie at the service desk
One of the better VW dealers I have visited. The woman at the front desk was very kind, the waiting area was clean, good WiFi, good coffee. I just came in for maintenance and it was done in good time (i wasn’t waiting forever and ever for once!!) Overall very pleased
Took a little longer than expected, but super nice. Did an oil change and device. Also fixed two recalls.
Explanation of the cost of service was not explained. My price was not told to me before the repairs were done. I what was wrong and did I want it fixed. I said yes. but after waiting 7 hours in the waiting I was told my car was ready and my total was over $500.00 The part was only $96.00 and labor was $400.00. ridiculous. If this was told me I would have just purchased the part. I am a Senior Citizen on a fixed income. Thank you
Awesome service I always receive excellent treatment and service here friendly and fast. Thank you.
I found the exact car I wanted, and was able to negotiate a price that I thought was fair. I've had some credit issues but they still found financing that fit my budget. Overall great experience and will definitely keep them in mind next time.
Brought my car in for an oil change and they found and fixed a transmission fluid leak. Saved me a bunch of money in the long run.
The service techs are very knowledgeable and efficient. Makes for a great experience .Waiting are is clean and comfortable.
Let’s talk about Amanda she is a wonderful service representative and person who care for people.
Amanda was quick, efficient, and really nice. The wait wasn’t long I was done before I knew it! Great experience.
I brought my car in for some noises. They were able to fix it and I haven’t heard the noise since!
Great service. Lovely account manager to deal with, would highly recommend KEISHA BRADLEY after my successful experiences with her. DM her today to be part of the success story; WhatsApp: +1 (614) 414 2160 Email: [email protected]
Service department, especially Amanda is top notch.
Very is to work with, friendly staff and they made me comfortable with my purchase
I just love Amanda Majorie she’s the BEST very knowledgeable of her job I wouldn’t trust anyone else but her with my vehicle
The service department is always helpful. They went above and beyond to make sure my needs were met. I would like to give a special thanks to Amanda & Devin. They both show great customer service.
Mr.Mike helped me get a pretty decent car. I guess you can say it’s one I’d never thought I’d be able to get.
Service is always impeccable. Devin is a lovely and courteous. The night security guy is among my favorite people on earth -- helpful, full of joy, accomodating and good at his job (if you need to drop your car after hours.) It's upsetting that Ray Brandt charges an up-charge to use a credit card. I mean, who carries around $1000 in cash for car repairs?
Mr. Bridges was a great Salesman he was very attentive, displayed excellent customer service skills, was able to answer all of my questions, and was very patient with me through out the entire car buying process. He helped me understand all the features on the vehicle and followed up with me to make sure I didn’t need any additional assistance. Kudos to him
The Ray Brandt VW Service dept does excellent work, and I've always had quick and reliable service from them. However, WW needs to resolve these ABS sensor issues. I have a 2017 VW Beetle and I've had to change 3 of the 4 sensors already at $500 each. When a sensor goes out, it puts the engine in limp mode and it will not go over 30 mph. I live an hour from the service center, so it is a major hassle to deal with. I own 3 VW vehicles (Beetle, Jetta and Tiguan). I only hope the other two vehicles don't start ...
employees were were prompt, helpful and courteous.
Easy to schedule. Quick and complete service. Comfortable waiting area- very friendly staff. Will return.
The dealership was professional and the service was great. I will return when other service is needed.
I was informed when I first arrived about the waiting period. I waited for two and a half hours but I had a great book to keep me company and a full stomach. They took care of all my concerns about my vehicle. Outstanding customer service and team! Thank you for the great experience and work at Ray Brandt Volkswagen.
The service technician was very courteous and knowledgeable. He test drove my car with me and explained everything in layman's terms. Please thank him for his patience with me.
I have a 2019 VW Passat Wolfgang Series. An oil leak was discovered in November 2021 repairs were done everything was supposed to be fixed.I brought the car in for an oil change and I’m told that my car has an oil leak I informed the service manager that was supposed to be fixed months ago.He informed me that the repairs are covered under warranty. I asked him what happens. when the warranty runs out. He couldn’t answer that
Friendly and timely service. I drove up and my car was taken to the back within 10 minutes.
Malcolm & Brandon were great, very professional and patient! I am so grateful, I love my new carrrrrrrrrrrrrrrrrrr.
Ashton was very professional and patient. He explained everything in detail to us and even got us a good deal with referring us to a great insurance person. I would recommended him to all my family and friends. I was excited to ride home in my new Taos in less than 4 hours. Natalie & Clarence Gamble
Amanda in service is the best! Everyone took really good care of me. I am so grateful, especially since I am new to the area!
Thanks to Aaron and Brandon(Robin Thicke) at Volkswagen with my new vehicle. Everything went smooth they made it easy. No pressure, no hassle awesome team. Go check them out!
They took extra care of my concerns and vehicles needs and checked for any other possible problems. Everyone was nice and made my vehicle like new again.
Amanda and service crew are so friendly and efficient. I never feel like they are bsing me. Always direct and honest. So glad I bought a VW and get to deal with these nice people
Service was great. Had to wait a little bit for special parts but all and all they are 100 percent people.
It was 11:30 on a Saturday and my car wouldn't start. Once I got a jump start I contacted the Service Deparment about a replacement battery and was told to bring it right over. The battery was replaced and I was back on the road within an hour.
Time, Information and feelings very welcome.
The dealership was great on working on a car for us and I was glad
Devin and Harvey in service were awesome! They were the first people to actually help me when trying to get my car serviced! Come here you won’t be disappointed if these two are taking care of you! Thanks!
James and he’s team was extremely professional helpful, and trustworthy. Best Car Dealership experience. They make me feel at home
Between Michael Vincent, James Gibson and Brandon Baldassaro we couldn't have asked for a better experience! The deserve tons of accolades - hard work paid off, of course and I couldn't be happier!
Very courteous, thorough, and professional in their service. Would recommend to a friend or colleague.
The young lady is always very helpful and courtesy…
Accurate service with thorough information. Good group!
I’m there for repair I’ve deal with the mechanic & they’re AWESOME great people & workmanship
Amanda did a great job!!! My service of a bad sensor was completed sooner than initially told.
excellent service. friendly staff committed sales personnel. beautiful show room and the desire to help me when ever I had any questions
Aaron was incredible! He made our experience with Ray Bryant seamless. Aaron kept us laughing, and feeling comfortable. We walked away with a wealth of knowledge, smiles and a new car.
They made me happy, in about half a day we were able to find the right negotiation.
Ashton is an excellent & patient salesman. I’m very pleased with my purchase.
Excellent! Dealership always nice and clean quiet and staff is very professional all the time.
There are only two VW dealerships, and service centers in the greater New Orleans area: Ray Brandt in Harvey and Walker VW in Metairie. When I first moved here and needed routine annual service, I looked at reviews for both and Ray Brandt VW rated better, so I chose them. I've been coming to them for two years. The service staff are really helpful and friendly. I don't know about the mechanics but they provided the service I needed and I've had no problems, so they must be good. I was just there about a month ago ...
Mr Mike V Mr James and Mr Brandon are great and the receptionist at the desk everyone there was great and helpful
Service writer was very helpful . The store and bathrooms were very clean as well . They always made sure that they communicated before they do anything with your car .
I brought my mom to the dealership to have her car serviced and to start the lobby was very clean and comfortable. The salesman, Mr. Devin was very knowledgeable and helpful and the service technician Mr Harvey came in and helped as well. Thank you to those gentlemen again!
Our service was fantastic!! We will only be using Ray Brandt Volkswagen from here on out!
As always, the service department and receptionist were friendly, professional, and my service was done in a timely fashion and was reasonable in price.
great dealership amanda is helpful and personable. I would recommend the service department always Amanda cares about the customers
Amanda is always helpful and friendly when i bring my car in. And when I call she answers all my questions and is very personable. The service dept. runs very well.
Great people!!! Awesome place to get your car!!
They are informative & professional.
Everyone was very helpful and patient throughout our purchase. I would recommend them to anyone!
Aaron Kenner was great! He was very personable, informative, helpful, and kind. I appreciated his approach and honestly it's really what made me come back and decide to buy a car from this dealership.
The people at the dealership was very nice and helpful. I would recommend anyone to do business with RBVW Dealership.
Service was great. I waited at the dealership. I was kept updated on service needs and progress.
Great service courtesy very helpful and was please with sale sale man did an excellent job in getting the car I wanted
Ashton is the best, truly. He listens carefully to what you're looking for in your next vehicle, notices details and asks questions, and works diligently to find the right car for your needs. No pressure and no sales gimmicks, just a professional who cares to assist customers in finding the right car.
Ashton is the best, truly. He listens carefully to what you're looking for in your next vehicle, notices details and asks questions, and works diligently to find the right car for your needs. No pressure and no sales gimmicks, just a professional who cares to assist customers in finding the right car.
Service was good as usual, Amanda was very helpful and courteous as always. Thank you
Service was good but waited 3hours but I showed up for an oil change with no apt
I came in for a flat tire, replace sunroof screen and check on the front bumper undercarriage cover that had come loose. Tire was replaced, but the tire pressure light was on. It should be that leaving service center, any lights that are on would have been resolved before turning car back to customer. We were also advised that the front cover could not be fixed and that we had to go to a body shop. Update: Service Manager called, and asked us back in so he could look at the car personally. It turned out the front cover was ...
The gentleman who helped me in the service department was incredibly helpful and kind...I believe his name was Devin. Probably the best interaction I have ever had getting my car serviced. Thanks!
I was well greet by the service agent, very polite and professional. Accepted my military discount I fecieved a call about 3,5 hours laterI must say a very friendly stall. Bravo Zulu to the staff at Ray Bryant
Experience was great and the process was easy! Aaron was very nice and helpful Awesome team!
Whenever I have an issue the service team are always helpful and professional. I appreciate Amanda and Devin 10000% each time. I will always bring my VW across the river.
Excellent customer service and speedy service by a very professionaland friendly staff. This has been very hard to come by. So glad to see and experience it.
where can I start, this dealership is the best around. i purchased a id4 and had a incident hitting a curb which damaged some parts around the wheels. I live in Georgia and have been dealing with the local VW shop and to no help they have had my car 2 months and struggling to just get it back riding properly. After several attempts with that shop I came down to New Orleans and discovered Ray Brandt VW. from the moment I pulled up me and my electric baby were welcomed. They have a fast charger in the parking lot I ...
I had a bad day the other day and I wrote a review out of anger I was on cancer medication and out of character and I want to apologise to the service department for my actions but there service department is great everyone that works there is great the manager called me and I told him I was sorry for embarrassing him so please IF YOU WANT A NEW CAR OR SERVICE DONE THEY TAKE CARE OF YOU SO IGNORE MY LAST REVIEW I WILL ALWAYS BRING MY CAR THERE PERIOD
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A great experience all the time I will let other people know about them greatly
Good customer service fast service friendly staff helpful and gets the job done definitely recommend people to Volkswagen
I am always greeted by a service consultant immediately upon my arrival and we go over the reason for my visit. The work to be done is explained along with an estimated cost. I’m am keep up to date on any issues found and given an explanation as to whether additional work is needed at this time or at later date.
We make it easy We make it easy We make it easy We make it easy We make it easy
The dealership is awesome. Everything we t really smooth. It didn't take my entire day
Sales Team is very nice and not pushy like some other places I've been. We even had a few laughs. It's a different kind of car buying experience. The good kind. 👍🏾
Amanda is truly wonderful to work with! I had a bit of a headache with another man in the service department based on a previously agreed price and plan of action for my VW's service (old car, AC issues, etc.). I was so frustrated but as soon as she took over, everything went so smoothly. Great coordinator, fair, understanding and gets the job done. I will always ask for Amanda to handle my car's service! As long as she's there, Ray Brandt will be my service go-to!
The sales team and management are wonderful. Very patient and will work with you not force you into a vehicle.
