I went to get the 120000 mile service done on my Jetta and they did an oil change. I noticed I had a leak so I took my car back and they informed me that my oil pan was busted and that I would have to pay 800 to have it fixed! I did not have any issues with a leak before I brought my car to them and if I had a busted oil pan why wasn’t I brought aware the first time that they fixed my car!
As a first time car buyer (I’ve always had a company car), I was dreading having to car shop. Monic took this fear away instantly. She’s relatable, honest, and amazing. I have nothing but great things to say about my shopping and buying experience.
Ms Monique and Ms Amanda, were extremely helpful , both ladies in two different departments provided me with the knowledge I needed for my vehicle with excellent customer service and Patience. I would recommend anyone to the West Bank location!
Exceptional customer service out of this world by the Sales Rep Steven Washington and Finance Manager Kawana Harris.
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